Q: What is your main product?

A: Superhouse supply aluminum windows and doors, aluminium/glass louver, aluminium clad wood windows, curtain wall, balustrade/handrails, as well as hurricane proof windows&doors.

Q: How can I get my price from you?

A: Based on buyer's specific requirement, pls provide below info to help us quote for you.

1) Shop drawing / window schedule to show the window dimensions, quantity and type;

2) Frame color;

3) Type of glass and thickness (single/double/laminated or others) and color (clear, tinted, reflective, Low-E or others, with Argon or without).

Q: What is your payment terms?

A: Normally, 30% - 50% of total amount by T/T as deposit and balance before delivery. Irrevocable L/C at sight is also acceptable.

Q: What is your warranty? What can we do in case of problems?

A: 10 years quality warranty is provided, including frame unfading nor peel-off, hardware and accessories working properly under correct operation. 10 years warranty for German hardware. In case of our quality problem, we will provide replacement by international courier. Immediate delivery of replacement parts with available in stock, and if not stocking, the time should be depending on material ordering time which is normally 10-15 days.

Q: What is your delivery time?

A: 28 days after deposit and drawing confirmed.we can guarantee the doors windows quality and delivery time strictly to your project progress

Q: Have you gone through the, AS2047, NFRC and Florida Certification program?

A: We have fulfilled the requirement of these certification programs. Products with AS2047 products are accepted in North America and Australia; NFRC and Florida certified products are available in parts of America. PDF copy of our certifications can be found here.

Q: Why choose Superhouse therm windows?

A: Superhouse is a premier specialist of international Architectural Double Glazed Window and Door Solution in China. Located in Shanghai, we have a unique advantage in shipping globally. All products meet the standard of Australian AS2047:1999. We cooperate with Azuma Sydney and Intertek China testing laboratory to accredit our products to the highest international standards. And providing our clients with unmatched value.

Q: Can I custom my project with specific sizes and design?

A: Yes, sure. The design and size can be fully customized according to your requirements.

Q: Is it possible to customize the frame color?

A: Yes, absolutely. Superhouse windows are available in a variety of powder-coated aluminum colors. We have a standard range for you to choose from. Just tell us your requirements, and we will be more than happy to show you some color swatches.

Q: Do you have more glass types for my windows?

A: Yes, we do. There are glass solutions for single glass, double or triple glazed glass, laminated glass for commercial balustrade or handrails, low-E glass for energy insulating, toughened glass and more. If you need more options, please contact us.

Q: What kinds of hardware can you provide?

A: German brands, Australia Brands and top brands in China, all depend on your choice.